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ISO-IEC-20000-Foundation Authentic Exam Hub 100% Pass | Valid PECB ISO/IEC 20000 Foundation Exam Accurate Test Pass for sure
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| Topic |
Details |
| Topic 1 |
- Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
- IEC 20000-1:
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| Topic 2 |
- This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
- IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
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| Topic 3 |
- ISO
- IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
- IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
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PECB ISO-IEC-20000-Foundation Practice Test For Supreme Achievement 2025
Aspiring PECB professionals strive to excel in PECB ISO-IEC-20000-Foundation exams such as the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) to achieve their dream careers. However, passing the ISO-IEC-20000-Foundation Exam can be challenging, especially with a demanding schedule that leaves little time for preparation.
PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q48-Q53):
NEW QUESTION # 48
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
- A. Any process owner
- B. The Registered Certification Body
- C. A consultancy organization
- D. Top management
Answer: D
NEW QUESTION # 49
Which would NOT be included in a service management plan?
- A. Technology used to support the service management system
- B. List of services
- C. Service desk contact details and hours of service
- D. Resources required to operate the service management system
Answer: C
NEW QUESTION # 50
What do the principles Adapt and Adopt mean?
- A. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
- B. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
- C. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
- D. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
Answer: A
NEW QUESTION # 51
What is the relationship between ITIL and ISO/IEC 20000?
- A. They have similar management systems
- B. ISO/IEC 20000 is based on ITIL
- C. They are aligned
- D. Both use the same Plan-Do-Check-Act methodology
Answer: A
NEW QUESTION # 52
Which event is NOT part of the definition of an incident?
- A. A reduction in the quality of a service
- B. An event that has NOT yet impacted the service to the customer
- C. A request for access to a service
- D. An unplanned interruption to a service
Answer: C
NEW QUESTION # 53
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